How do I contact my Vanilla gift card?

Please contact Vanilla Gift Card for assistance at 1-844-433-7898 to obtain another order confirmation email.

Why does my vanilla visa gift card keep getting declined?

There are a number of possible reasons why a purchase could be declined: You don’t have enough money left on your card. You haven’t activated or registered your card. The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider.

Can I transfer money from my vanilla card to another card?

You may transfer funds from a bank account; you may transfer funds from one MyVanilla Card account to another via the MyVanilla website (); or you can transfer funds from one card to another by calling Customer Care at 1-855-686-9513. Please note that for the latter, you will be charged $4.95.

How do I cancel my Vanilla gift card?

If you want to cancel an order that you paid for with your Vanilla gift card funds, you can do it by dialing 1-844-433-7898 and asking their customer service reps to cancel the purchase. You will be refunded the money, and it will be credited back to the gift card.

Why is my Vanilla gift card not working online?

If you have a problem using your gift card for online or telephone purchases, the most likely reason is that the merchant’s fraud screening process is matching the billing information entered at checkout with the billing information on your gift card account. If the addresses don’t match, the card may decline.

Do you have to activate a vanilla visa gift card?

Vanilla gift cards don’t expire and aren’t credit cards, so no credit check is required. The gift cards don’t need to be activated once they’re purchased. You also might see signs advertising Vanilla Reload, which allows you to add funds to your MyVanilla card at various retailers.

What do you do if your gift card doesn’t work?

10 Things to Do When Your Gift Card has No Value

1. Show Card to the Cashier.
2. Ask What the Error Message Is.
3. Ask For the Manager.
4. Check the PIN.
5. Make Sure the Gift Card is Activated.
6. Ask for the Balance and Transaction History.
7. Contact Customer Service.
8. Contact the Card Issuer.

Can I get a vanilla card at Walmart?

MyVanilla® Prepaid Mastercard® Loading your MyVanilla Card is easy at Walmart, load with cash at the register, swipe and go.

Can I combine 2 vanilla gift cards?

Although you cannot combine the balances on your various Visa gift cards onto one gift card, you can pay with more than one funding source. Before going that route, try using your Visa gift card at a convenience store, grocery store or at most other brick-and-mortar businesses.

Why is my vanilla card blocked?

Your card account balance wasn’t sufficient enough to cover a purchase transaction. Your card is in blocked status due to a suspected fraud transaction. The address provided to the online merchant is different from the address we have on file for your card.

Why does my vanilla MasterCard not work?

The most common reasons are that the card hasn’t been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card’s balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.